Lauren Luke, an ordinary person who has become a celebrity expert, is an excellent example of some important trends that many marketing people still resist. You may not have heard of her, but she’s been covered by both the BBC and The New York Times, and has 253, 941 subscribers to her YouTube channel, at this writing.
Lauren is a single mom in England who started posting videos demonstrating various makeup products and techniques — that she tries out on herself. On camera. In close-ups. Lauren is charming and attractive, but she’s no supermodel. In addition to a huge following on YouTube, she has recently scored a book deal and her own makeup line at Sephora.
Here are the important trends that Lauren exemplifies:
1. On social media, everyone’s an expert. An expert doesn’t mean a PhD, in this case. It means paying attention to a particular topic and learning enough that you can teach others all about it. That topic may be a very narrow niche that most people couldn’t care less about, but the Internet allows the people who are interested to find you.
2. Vlogging is the new blogging. Plenty of people say, who has time to watch videos? Apparently, a lot of people. Lauren’s videos have had something upwards of 50 million views. Business owners and corporate big shots who haven’t yet mastered a blog should just skip right ahead to shooting their own vlog, because that’s what’s happening now. Pew Internet found that 62% of all web users watch videos online, and some experts report video blogs are already being more widely viewed than written blogs.
3. People trust authentic more than flawless. The cosmetics industry is known for its million-dollar faces and expensive production. (Think high-end directors, film crews, lighting, retouching and everything that comes with a professional shoot). Although there will always be a place for that aspirational branding, consumers place more trust in homemade videos of regular people sharing their opinions. Lauren shoots her videos herself at home, and airs them unedited (she says she doesn’t know how), so viewers see when she messes up or her dog walks through the scene. She’ll do decidedly unpolished things like hold up a product and tell watchers what brand it is, but follow that with “I think that’s how you pronounce it.” To say Lauren comes off as real is an understatement.
4. People get their information from other consumers. There was a time when consumers learned about brands and products from the brands themselves. Now, thanks to the Internet, people get more information from other consumers than they do the brand. It has created a power shift that many major brands still don’t quite accept. Lauren will review five different mascaras and point out things like “this one is such a weird shape I nearly put my eye out with it.” You would not find that on a Maybeline or Chanel commercial — and women appreciate hearing it.
5. Women use YouTube. The common misconception is that YouTube is all about a bunch of knee-slapping guys laughing at each other’s stupid humor. But women are on YouTube too, especially in the how-to segment. YouTube describes its current users as 48 percent female.
The other trend that Laura illustrates is not related to social media but to women entrepreneurs. Many women start their own businesses because it allows them to flex their work days around their kids’ schedules. Laura was 16 when she had her son, and as a single mother, I’ll bet she finds her current gig much better for her life than a corporate job might be.